RETURN POLICY

1. Returns Eligibility

To qualify for a return and refund, please ensure the following:

• The item must be unused and in the same condition you received it.
• The item must be in its original packaging.
• The return must be requested within 30 days of purchase.

Please note that custom-made or personalized packaging, such as custom Mylar bags with specific designs or logos, are non-refundable unless defective or damaged.

2. Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

• Custom or personalized packaging (e.g., custom printed Mylar bags)
• Sale or discounted items
• Items that have been used, opened, or are not in their original condition

3. Return Process

To initiate a return, please follow these steps:

• Contact Us: Email our support team at support@robmylarbags.com with your order number, reason for the return, and any relevant details or photos if the item is defective or damaged.
• Return Authorization: Once your return is approved, you will receive a return authorization and instructions on how to ship the item back to us.
• Shipping Costs: You are responsible for paying the return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping method to ensure the safe return of your item.

4. Refunds

Once we receive your return and inspect the item, we will notify you via email of the approval or rejection of your refund.

• Approved Refunds: If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
• Partial Refunds: In some cases, only partial refunds are granted (e.g., if the item is returned in a condition different from how it was shipped).
• Late or Missing Refunds: If you have not received your refund after 10 business days, please check with your bank or credit card provider, as processing times can vary. If you still have not received your refund, contact us at support@robmylarbags.com.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@robmylarbags.com within 30 days of receiving your order.

• Exchanges for Custom Orders: Custom orders (e.g., custom printed Mylar bags) cannot be exchanged unless they arrive defective or incorrect.

6. Damaged or Defective Items

If you receive a defective or damaged item, please contact us immediately with the following information:

• Order number
• Photos of the damaged or defective product and packaging
• Description of the issue

We will assess the situation and offer a replacement, refund, or exchange as needed.

7. Cancellations

Orders can only be canceled if they have not yet been processed. If you wish to cancel your order, please contact us as soon as possible at support@robmylarbags.com. Once an order has been processed or shipped, it cannot be canceled.

8. Custom Orders

Custom packaging orders, such as custom Mylar bags, are final sale and cannot be returned or refunded unless there is a manufacturing defect. Please ensure all custom order details are accurate before finalizing your purchase.

9. Shipping Costs for Returns

• Customer Responsibility: You will be responsible for covering the shipping costs for returning non-defective items.
• Refund of Shipping Costs: In cases where the product is defective or incorrect, we will reimburse the return shipping costs.

10. Contact Us

If you have any questions regarding our refund policy, please don’t hesitate to contact us at:

Email: support@robmylarbags.com
Phone: +1 3053322517